At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
[What we offer]
This role at PR Newswire presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive client success. Collaborating closely with the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.
- Client onboarding focused
- Comprehensive coverage of 8 markets in the APAC region
- Exposure to diverse clients across all industries
- Hybrid work mode (current office location - Mid Valley City, Kuala Lumpur)
- Friendly and Flexible working environment
- Company Medical Insurance covered
- Public holiday plus Company Wellness day
[Primary Duties & Responsibilities]
- Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
- Performs all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
- Provides relevant information, support, or training for platform products.
- Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
- Responsible for delivering reports based on clients' needs and helping produce insights to meet clients' goals and deadlines.
[Desired Skills and Experience]
- Passionate about sales support, customer support, and client experience
- Young talent is welcome. 1-2 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry
- Highly proficient in spoken and written English and Chinese
- Self-motivated, accountable, and analytical in transforming data into insights
- Skilled in building strong relationships with partners
- Sharp problem-solving skills with a curious and creative mindset
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.