Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Customer Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services. This Customer Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.
As a Customer Content Specialist, you will work with Cision’s clients who are utilizing PR Newswire to distribute their press release. This includes counseling clients on products and industry best practices while ensuring their press releases are distributed accurately and on time.
On a daily basis, you’ll be responsible for setting up press release orders, counseling clients on distribution and services, answering incoming phone calls, preparing press releases for distribution (proofreading, formatting, industry coding), and handling general client follow up.
Principal duties and responsibilities
- One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment.
- Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed.
- As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients' needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands.
- Key to continuing PR Newswire's reputation for providing excellent customer service, your consultative approach will be essential as you answer clients' questions and proactively recommend our solutions to engage their audience.
Skill set
- Excellent customer service and communication skills (service industry background a bonus)
- Attention to detail and experience with proofreading
- Ability to handle multiple tasks in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)
- College degree is preferred (B.A. in Communications, Public Relations, English, or related field a plus)
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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