Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Customer Service Researcher works within the core Media Research team and is the guardian of the Cision database, maintaining the accuracy and detail of the global media database through productive research.
This role includes safeguarding data quality and compliance measures to build out the Cision databases.
What you'll do:
- This role is to join the Media Research team and to be the guardian of the Cision DACH database, maintaining the accuracy and detail of German media data through productive research. Language speciality: German/English.
- You will support our PR clients with the DACH media database and day-to-day queries and as such should possess excellent customer service skills. The Customer Service position includes safeguarding data quality and compliance measures to service the Cision databases.
- Ability to build relationships and collaboration both with internal teams and external (PRs / Journalists) is a must. It can be a fast-paced environment and the candidate should be target driven and be able to keep up-to-date with key media industry news and editorial movements.
What you have:
- Fluency in English and German
- Previous online Customer Service & database entry experience
- Excellent attention to detail and accuracy in all work
- Ability to conduct productive research via internet and telephone
- Relationship building and maintaining relationships
- Able to multi-task
- Experience of the media industry ideal but not necessary
- Computer literate (MS Office)
- Communication: Excellent verbal, written, and interpersonal skills are essential.
- Self-motivation: Target and data driven. Meets objectives and standards on own initiative including repetitive tasks.
- Teamwork: team player with an interest in the business dynamics.
- Organisation: works systematically, uses time efficiently; ability to prioritize, multi-task and meet deadlines without direct supervision
- Response to change: adaptable, interested in learning and developing to meet changing situations, an enthusiastic approach to the introduction of new technology
- Confidentiality: due regard must be shown with all knowledge and information relating to Company finances and clients. Must also comply with Company policy and respect all Company property and equipment
What we offer:
- Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
- Possibility to work fully remote
- Health insurance + dental care
- Sodexo vouchers
- Option for an annual public transport card for the whole transport network
- Option for a Multisport card (employee covers only half the price)
- A variety of flexible benefits through Re:benefit platform using a monthly budget
- Excellent hardware bundle
- Full Calm subscription, 24/7 Employment Assistance Program
- Informal, friendly, welcoming environment focused on people, learning & development
If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!
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As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.